Ideal for businesses who need help discovering where the potential lies in their sales and service teams. We identify solutions to unlock that potential and provide recommendations for you to plan and prioritise internally. A full operational audit for your sales or service team walking through the customer journey and testing your processes and speaking with key stakeholders to provide a comprehensive report. This option includes: - Initial diagnostic - Five days consultancy time - Full report of our findings - Recommendation and action plan for you to progress at your pace - Free 60 minute follow-up consultation 90 days after the discovery to check in on your progress
Ideal for those businesses who require additional support and an extra pair of hands to help implement some of the recommendations. We provide project oversight and support in a consultative capacity to help you stay on track, ensuring the project runs smoothly and you realise the improvements to your process and performance. This option includes: - All of the elements in Option 1 - Five days project consultancy time per month (flexible) - Weekly project scope meetings - Progress dashboards and project governance
This is ideal for businesses who need more hands on support with their transformation, this option gives you full project support, governance and internal stakeholder management for the project, supporting the internal team and the working group, where needed we can also include additional external expertise such as business analysts, training resource etc. This option includes: - All elements outlined in Option 1 and 2 - Bespoke number of consultancy days in line with project scope - Business case support - Training design and change management workshops - Adhoc attendance of internal meetings - Specialist project resource (where required)