Articles
Unlocking Business Potential: Navigating the Challenges of Transformational Projects
Discover the secrets to successful transformation projects in our latest blog. From overcoming common pitfalls to emphasising the role of employee engagement and aligning management systems, we explore the keys to unlocking business potential. #Transformation #BusinessSuccess
Beyond Metrics: Unmasking the Customer-Centric Revolution in Service Excellence
In the quest for efficiency, service organisations often find themselves entangled in the web of metrics, losing sight of the true customer experience. My journey leading a team serving pension customers revealed the perils of a task-focused operating model and the transformative impact of reorienting towards the customer’s journey.
Understanding Target Operating Models
Ever heard of a Target Operating Model (TOM) and wondered what it really means? In my latest article, I demystify this crucial concept in business strategy. TOM is more than just a buzzword; it's the key to translating strategy into action. By reimagining how your organisation is structured, how processes flow, and how technology, governance, and people align, TOM empowers businesses to thrive in an ever-evolving landscape.
Customer Segmentation - Unlock your Sales Performance
Unlock the power of Customer Segmentation in Sales Performance Discover how leveraging customer segmentation data can unlock the potential in your sales performance and drive business growth. In my latest article I share my experience in transforming performance by going beyond the traditional marketing tactics.
