Articles #Transformation
Unlocking Business Potential: Navigating the Challenges of Transformational Projects
Discover the secrets to successful transformation projects in our latest blog. From overcoming common pitfalls to emphasising the role of employee engagement and aligning management systems, we explore the keys to unlocking business potential. #Transformation #BusinessSuccess
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4 min read
Beyond Metrics: Unmasking the Customer-Centric Revolution in Service Excellence
In the quest for efficiency, service organisations often find themselves entangled in the web of metrics, losing sight of the true customer experience. My journey leading a team serving pension customers revealed the perils of a task-focused operating model and the transformative impact of reorienting towards the customer’s journey.
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4 min read
