We specialise in crafting robust strategic plans that align seamlessly with your organisational goals. We excel in designing target operating models that optimise efficiency and enhance overall performance. Working closely with clients to develop tailored solutions that empower your business to thrive.
Revitalise your operations with our process improvement services, designed to eliminate waste, enhance efficiency through focussing on value steps - elevating your service, reducing your costs and driving colleague engagement. Let’s collaborate to transform your processes and unlock the full potential of your organisation.
Supercharge your revenue growth with our services that harness the power of data and strategic insights. We excel in identifying untapped markets, optimising the productivity of sales teams, and conducting thorough customer segmentation analysis. By leveraging data-driven strategies, we unlock hidden opportunities to enhance your revenue streams. Our tailored solutions are designed to drive measurable results.
Ideal for businesses who need help discovering where the potential lies in their sales and service teams. We identify solutions to unlock that potential and provide recommendations for you to plan and prioritise internally. A full operational audit for your sales or service team walking through the customer journey and testing your processes and speaking with key stakeholders to provide a comprehensive report. This option includes: - Initial diagnostic - Five days consultancy time - Full report of our findings - Recommendation and action plan for you to progress at your pace - Free 60 minute follow-up consultation 90 days after the discovery to check in on your progress
Ideal for those businesses who require additional support and an extra pair of hands to help implement some of the recommendations. We provide project oversight and support in a consultative capacity to help you stay on track, ensuring the project runs smoothly and you realise the improvements to your process and performance. This option includes: - All of the elements in Option 1 - Five days project consultancy time per month (flexible) - Weekly project scope meetings - Progress dashboards and project governance
This is ideal for businesses who need more hands on support with their transformation, this option gives you full project support, governance and internal stakeholder management for the project, supporting the internal team and the working group, where needed we can also include additional external expertise such as business analysts, training resource etc. This option includes: - All elements outlined in Option 1 and 2 - Bespoke number of consultancy days in line with project scope - Business case support - Training design and change management workshops - Adhoc attendance of internal meetings - Specialist project resource (where required)
Discover the secrets to successful transformation projects in our latest blog. From overcoming common pitfalls to emphasising the role of employee engagement and aligning management systems, we explore the keys to unlocking business potential. #Transformation #BusinessSuccess
In the quest for efficiency, service organisations often find themselves entangled in the web of metrics, losing sight of the true customer experience. My journey leading a team serving pension customers revealed the perils of a task-focused operating model and the transformative impact of reorienting towards the customer’s journey.
Ever heard of a Target Operating Model (TOM) and wondered what it really means? In my latest article, I demystify this crucial concept in business strategy. TOM is more than just a buzzword; it's the key to translating strategy into action. By reimagining how your organisation is structured, how processes flow, and how technology, governance, and people align, TOM empowers businesses to thrive in an ever-evolving landscape.
Unlock the power of Customer Segmentation in Sales Performance Discover how leveraging customer segmentation data can unlock the potential in your sales performance and drive business growth. In my latest article I share my experience in transforming performance by going beyond the traditional marketing tactics.